Troubleshooting
Account & Pro issues
Signing in, and getting Pro to show up on your devices.
Account issues almost always come down to sign-in or a stale entitlement. See Your account & Pro for how it all works.
Can't sign in#
- Check your internet connection — signing in needs to reach the server.
- If you're using email, enter the 6-digit code we send promptly; codes expire, so request a fresh one if it's been a while.
- Trying Google or Apple? Complete the flow in the browser window that opens, then return to Todebaran.
Pro isn't showing up#
If you've subscribed but don't see Pro features:
- Open Settings → Account and press Refresh to re-check your status.
- Confirm you're signed in with the same account you subscribed with.
- Give it a moment and restart the app — entitlements settle shortly after a purchase.
Same account matters
Pro travels with your account. If you subscribed on one device with one email, sign in with that same email on the others.
Pro stopped working offline#
Pro keeps working offline for a grace period, but not forever. If it locked, you simply need to reconnect and reopen the app so it can re-verify — after that, you're good to go offline again. You'll usually see a gentle warning before the grace period runs out.
Signing out is safe#
Signing out never deletes anything — your tasks and settings stay exactly where they are. On Pro, its features pause on that device until you sign back in.
Still stuck?#
Contact support with the email you subscribed with and, if you have it, your order or receipt.